Complaints Procedure

[This page must be finalised by a qualified adviser before launch.] This page should explain how clients raise concerns and escalate them, including reference to an independent redress scheme.

How to raise a complaint

[Describe the first point of contact and how to submit a complaint.]

How we handle it

[Set out timescales and the internal review process.]

Escalation

[Explain how to escalate to an independent redress scheme.]

Regulatory disclosures

RGP UK holds Client Money Protection and applies anti-money-laundering and client due-diligence procedures. Regulated by [Confirm body]; member of [Confirm redress scheme]. [Confirm all details.]